You may return most new, non special orders (A special order is made for you in your chosen size) or unworn items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Earrings are not returnable for hygiene purposes.
You should expect to receive your refund within Two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply email us at [email protected] with your name and order reference (found on your confirmation email)
We will advise you on how to return your item.
We’ll notify you via e–mail of your refund once we’ve received and processed the returned item.